FREE SHIPPING ON ALL ALPHA PRODUCT

FAQ

FAQ

 

ORDERS

How do I know what size will fit me?

Please refer to the size guide and if you have any questions feel free to email us at operations@LVLUP.com

 

Why is there a Waitlist?

Since we only make small runs of each item, sometimes we run out of the item in the size or color you want. Don’t worry though, we are always doing our best to make more products. Add your name to the waitlist or email us at operations@LVLUP.com and we will notify you when it will be back in stock.

 

How do I send feedback?

We hearing from you! Questions? Comments? Have a product you would love to see? Let us know at operations@LVLUP.com.

 

SHIPPING 

Do you charge for shipping and returns?

Since we are so excited you have agreed to test our product, all Alpha products ship within the U.S. free of charge. This is our way of saying thank you! First return shipping is also free of charge.

 

What if I need to change my order’s shipping address?

Email us at operations@LVLUP.com. Subject your email “SHIPPING ADDRESS CHANGE” and include your order number, your original shipping address, and your new address. We recommend you also include a phone number you can be reached at in case someone from Team LVLUP needs to contact you. Address changes are time sensitive and we want to provide you with the best service possible.

 

How do I track my order?

Once your order has shipped you will receive an email with tracking information.

 

Do you ship internationally?

Since we are n00bs we are unable to offer international shipping. We have found that comGateway offers an efficient workaround. Please realize that comGateway is a third-party forwarder, and shipping with them is at your own risk. We are not responsible for shipments lost after delivery to your forwarding address.

 

How long will it take to receive my order?

We aim to send out shipments every few days. All orders within the continental U.S. should arrive within 5-7 business days on a bad day, within 3-5 on a good day. We also offer Rush ($10 flatrate) and Overnight ($25 flat rate) options for those in a hurry! Overnight orders must be placed before 10am EST in order to ship out that day.

To note, around holidays / holiday weekends, our order fulfillment times may be slightly delayed given the small size of Team LVLUP. Please always allow at least 24-36 hours for order processing before a package is officially shipped out.

 

RETURNS 

Can I change or cancel my order?

Email us at operations@LVLUP.com . Subject your email “ORDER CHANGE” and include your order number, your ideal change, and we recommend you also include a phone number you can be reached at in case someone from Team LVLUP needs to contact you. Order changes are time sensitive and we want to provide you with the best service possible. We promise we won’t butt dial you!

 

What is your return policy?

You may return items that are unworn, unwashed, and undamaged within 30 days of purchase.

 

What’s your return process?

  1. Email us at operations@LVLUP.com. Include your name, order number, and reason for return. We are in our Alpha launch and are working very hard to get you the best product ever so we REALLY do want to hear why the LVLUP gear wasn’t for you.
  2. We will send you a return shipping label and further instructions.

 

PRIVACY POLICY

Disclaimer

LVLUP collects customer information in an effort to enhance and personalize your shopping experience. This information allows us to communicate with our customers about our products, services, and promotions.

 

Lawyer Speak

The privacy policy (the “Privacy Policy”) described below covers the entire LVLUP website (“the Site,” “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers or the specific users of this Site. By visiting and using the Site, you accept the practices described in this Privacy Policy.

 

Collected Information

When you place an order, submit your account information, or participate in LVLUP promotions or surveys, our Site collects your personal information such as your name, e-mail address, mailing address and payment information (credit card numbers and banking accounts). LVLUP will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the Site (including when you place an order with us) so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations.

In addition, we maintain a record of your purchase history, product interests, and whatever other membership details that might enable us to improve your shopping experience. Analytics such as Site use and traffic patterns are also considered to help us improve the design of our website, the products we make and exclusive services we offer. At LVLUP, we understand and recognize that we must maintain and use customer information responsibly.

Please note: You are not required to submit any information to our Site. However, without providing the requested information, you may be unable to access certain features of our Site, including viewing our showroom, placing an order or logging into any other LVLUP membership-related services.

 

Facebook

Using Facebook as well as other Site connection methods, we may utilize your personal data to better your individual LVLUP experience. We take your privacy seriously and abide by all Facebook terms, policies and agreements. Your data is kept secure and no actions are taken on your behalf without prior permission.

 

Additional Means of Obtaining Information

Cookies

As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. Site users have the option to accept or disable cookies at any time through their browsers. If you choose to disable your cookies, your user experience may be limited.

Site Statistics

Web data is collected to monitor user trends on our Site. Analytical data such as hits to our server, traffic patterns and page views shows us where our audience is coming from and how they interact with us online. This type of collected information does not personally identify specific Site users. In addition, like most websites, our Site may utilize “web beacons,” “pixel tags” or other tracking technologies to help us study the actions of our users through non-personally identifiable information. This data may be aggregated with similar data collected from other users to help us improve LVLUP products, services and our overall Site experience.

 

Information Sharing with Outside Parties

LVLUP may also share your personally identifiable and/or your non-personally identifiable information, including your name, address, email address, and any transactions you conduct on our Site or offline with us with a third-party advertising partner and its service providers in order to deliver you advertising tailored to your interests when you visit certain other websites.  Our advertising partner makes the data we provide anonymous.

LVLUP will never rent or sell your e-mail address. We do not share credit card information with third parties except for the purpose of processing your order payment and as required by law. If for any reason you choose to access a third party website linked to our Site, you do so at your own risk. We are not held responsible for how these outside parties collect, use, protect or disclose the information you provide them.

 

Age Requirement

LVLUP.com is intended for users who are 18 years of age and older. If you are under the age of 18, you are not permitted to submit any personal information to us.

 

Security

We employ top physical, electronic, and administrative safety measures to assist us in protecting your personal information and credit card data. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from LVLUP employees and corporate partners to ensure your personal information is always kept safe.

 

User Submissions

LVLUP strives to create an interactive relationship with the members of its Site and services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to LVLUP on or by this Site shall be and remain LVLUP property. Users assign all property rights and interests to LVLUP allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, LVLUP shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

 

Modification of Policies

It is at our sole discretion that LVLUP may modify this Privacy Policy to better serve our customers. Please check back often to review any new modifications that have been made.

 

Summary

LVLUP takes your privacy seriously. When connecting with us, we want our customers to feel confident that their personal information and credit card data is protected. Just as we are dedicated to bringing you the very best products, we are equally committed to providing our customers with a safe and secure shopping experience. The personal information we collect from our Site helps us better understand the interests of our audience in an ongoing effort to bring you improved service.

If you have questions or suggestions regarding our privacy standards please email operations@LVLUP.com.

Size Guide

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